Effective April 30, 2026

Terms of Service

These Terms of Service (“Terms”) govern your access to and use of the Standby website, software, and services (collectively, the “Services”). By accessing or using the Services, you agree to these Terms. If you do not agree, do not use the Services.

1. Acceptance of Terms

By creating an account, subscribing, or otherwise using the Services, you represent that you are at least 18 years old, are authorized to bind the business or entity you represent, and agree to be bound by these Terms and our Privacy Policy.

2. Description of Services

Standby provides an always-on operations platform for home-service contractors, including missed-call text-back, AI voice answering, Google Business Profile management, review generation, pipeline automation, and related services. Specific features depend on your subscription plan.

3. Account Registration & Eligibility

You agree to provide accurate, complete, and current information during registration and to keep that information up to date. You are responsible for safeguarding account credentials and for all activity that occurs under your account. The Services are intended for use by businesses and licensed operators within the United States and Canada.

4. Subscription & Billing

Standby is offered on a recurring monthly subscription basis. Subscriptions automatically renew at the end of each billing cycle unless canceled. You may cancel at any time, effective at the end of the current billing cycle — no refunds for partial months. Pricing, plan features, and add-ons are as described at the time of purchase or as otherwise communicated in writing. Payments are processed by our payment processor (Stripe).

5. Acceptable Use

You agree not to:

  • Use the Services to send unsolicited bulk messages, spam, or content prohibited by carrier or industry guidelines (CTIA Messaging Principles & Best Practices).
  • Send messages relating to SHAFT-C content (sex, hate, alcohol, firearms, tobacco, cannabis) or other content prohibited by the carriers.
  • Attempt to reverse-engineer, copy, or resell the Services without written authorization.
  • Use the Services in violation of TCPA, CAN-SPAM, GDPR, CCPA, or any other applicable law.
  • Misrepresent the sender of a message or the identity of the business sending it.

6. SMS Terms

Program description. When you provide your mobile number to Standby — through our website, forms, or by directly contacting us — you consent to receive SMS text messages from Standby relating to your inquiry, your account, services you have requested, and customer-support follow-up.

Message frequency. Message frequency varies based on your interaction with us. Most users receive only transactional messages (e.g. demo confirmations, account updates). Where you have opted in, you may receive occasional promotional or informational messages.

HELP. For help, reply HELP to any message or contact us at hello@usestandby.com.

STOP. To opt out, reply STOP to any message you receive from us. You will receive a final confirmation message and no further SMS communications, except where required to deliver a service you have actively requested. To resume messages after opting out, reply START.

Carrier disclaimer. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. Supported carriers include AT&T, T-Mobile, Verizon, and other major U.S. carriers.

No third-party sharing. Standby does not sell, rent, or share opt-in mobile phone numbers, SMS consent, or related personal information with any third party for marketing or promotional purposes. See our Privacy Policy for details.

7. Customer Data

You retain ownership of all customer contacts, conversations, and business data you import into or generate through the Services (“Customer Data”). You grant Standby a limited license to host, process, and display Customer Data solely to provide the Services. Customer Data is exportable at any time upon request.

8. Intellectual Property

All rights, title, and interest in and to the Services — including software, workflows, templates, designs, trademarks, and documentation — are owned by Standby or our licensors. Subject to your compliance with these Terms, Standby grants you a limited, non-exclusive, non-transferable license to use the Services for your internal business purposes during your active subscription.

9. Disclaimers

The Services are provided “as is” and “as available”. Standby disclaims all warranties — express, implied, statutory, or otherwise — including merchantability, fitness for a particular purpose, and non-infringement, to the maximum extent permitted by law. We do not guarantee any specific outcome (lead volume, booking rate, revenue) from use of the Services.

10. Limitation of Liability

To the maximum extent permitted by law, Standby’s aggregate liability arising out of or relating to these Terms or the Services shall not exceed the amounts paid by you to Standby in the twelve (12) months preceding the event giving rise to the claim. Standby is not liable for indirect, incidental, special, consequential, or punitive damages, including lost profits or lost opportunities.

11. Indemnification

You agree to indemnify and hold harmless Standby, its officers, directors, employees, and agents from any claim, demand, or damages arising out of your use of the Services, your Customer Data, or your violation of these Terms or applicable law.

12. Termination

Either party may terminate this agreement at any time. You may cancel your subscription via the customer portal or by contacting support. Standby may suspend or terminate your account immediately for material breach of these Terms (including misuse of SMS, prohibited content, or non-payment). Upon termination, your right to use the Services ends; export of your Customer Data is available for 30 days after termination upon request.

13. Governing Law & Dispute Resolution

These Terms are governed by the laws of the United States and the State of Delaware, without regard to conflict-of-laws principles. Any dispute arising under or related to these Terms shall be resolved through binding arbitration in Delaware under the rules of the American Arbitration Association, except either party may seek injunctive relief in any court of competent jurisdiction. You and Standby waive the right to jury trial and to participate in class actions to the extent permitted by law.

14. Changes to These Terms

We may update these Terms from time to time. The “Effective” date at the top reflects the most recent revision. Material changes will be communicated via the website or email. Your continued use of the Services after changes take effect constitutes acceptance.

15. Contact

Questions about these Terms?

Standby
Email: hello@usestandby.com
Web: https://usestandby.com