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How it works

Live in a day.
Here's exactly how.

No new dialer. No retrained floor. Standby plugs into the dialer and CRM your team already runs, starts listening to live calls, and coaches reps in real time — then posts a scored breakdown back to your CRM before the rep dials the next lead.

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01Connect02Listen03Cue04Score
Day 1live on your stack
<1scue latency
Zerorip-and-replace
100%of calls scored
01 · Connect

Connect your stack

Standby rides on the tools you already pay for. Authorize your dialer and CRM, point the call audio at Standby, and you're wired — no migration, no new numbers, no swapping what your floor knows.

  • OAuth into Convoso, GoHighLevel and Twilio in minutes
  • Live media streamed in over a secure channel
  • Reps keep their existing extension and workflow
  • Map your lines and stages once — Standby remembers
Connect● OAUTH
ConvosoGoHighLevelTwilio
Setup
Wired
02 · Listen

Standby listens

The instant a call connects, Standby transcribes both legs with speaker diarization. Names, card numbers and sensitive identifiers are redacted before anything reaches the model — so the AI works on a clean stream, not raw audio.

  • Both-leg, real-time transcription with diarization
  • PII redacted before the AI ever sees a token
  • Playbook-aware: it knows your script and your objections
  • Tracks the moment — discovery, quote, rebuttal, close
Live transcript● REC
“Hi, who's this calling about?”
“It's Jordan — quick question about your coverage.”
SSN · DOB · card # redacted pre-model
03 · Cue

Reps get cues

The second an objection, buying signal or risky phrase lands, Standby fires the right move on the rep's screen — in under a second. It's a teleprompter for the hard part of the call, with a live grade that reacts as they talk.

  • Objection battle-cards keyed to the exact pushback
  • Discovery and trial-close prompts when the rep stalls
  • Compliance nudges before a risky phrase is spoken
  • A momentum gauge and live grade, updating per turn
Live coach● ON
“I'm already covered, thanks.”
Objection · Already covered“Smart. Mind if I check it actually fits what you've got now?”
Momentum
68
04 · Score

Score posts back

The moment the rep hangs up, Standby grades the call across every dimension, banks the lines that worked, and writes the result straight back into your CRM — so the next coaching conversation is already on the record.

  • A 0–100 score, letter grade and tier in seconds
  • Quote-level coaching tied to the exact moment
  • Pushed back to GoHighLevel as a note on the contact
  • Per-rep trend updated — the loop compounds
Scorecard → CRM● PUSHED
87
Grade A- · written to contact
Note added to GoHighLevel timeline
The pipeline

One shape in,
one scorecard out.

Every call event runs the same five-stop path — verified, normalized, scored, and written back, no matter which dialer or CRM fired it.

01

Dialer event

A call connects or completes and your dialer or CRM emits the event to Standby.

02

Verify HMAC

Each payload is checked against a shared secret. Anything unsigned or stale is dropped.

03

Normalize

Convoso, GoHighLevel and Twilio collapse into a single canonical call record.

04

Score

The model grades the transcript across every dimension for that motion.

05

Push back

The result lands on the contact in your CRM and updates the rep's trend.

On the call

Forty-five seconds,
second by second.

0:00 — Call connects
Audio starts streaming and consent is handled per your call flow before transcription begins.
0:03 — Both legs transcribed
Rep and prospect are diarized in real time, with sensitive identifiers redacted on the way in.
0:14 — Objection → cue fires
The prospect says “it's too expensive.” Standby surfaces the price reframe in under a second.
0:16 — Rep delivers the reframe
The rep pivots to daily value off the cue — momentum climbs and the live grade ticks up.
0:41 — Trial-close cue
A buying signal lands; Standby prompts the assumptive close and the next-steps confirmation.
Hang up — Scorecard in seconds
The graded breakdown posts back to the CRM and the rep's trend before the next lead loads.
FAQ

The questions
leaders ask.

Cues fire in under a second from the moment a phrase lands. Standby transcribes both legs continuously, so the right battle-card or prompt is on the rep's screen while the prospect is still talking — fast enough to actually use mid-sentence, not as an after-call summary.

Standby works from a live transcript, and recording is controlled by your settings and your dialer — you decide whether audio is retained. Sensitive identifiers are redacted before anything reaches the model, and you stay in control of retention windows.

Consent is handled in your call flow before transcription starts, so you stay aligned with two-party-consent states and disclosure rules like California's AB 2905. Standby fits the disclosure your reps already give; it operates inside your compliance process, it doesn't replace it.

No. Standby is assist-only — the rep dials, the rep talks, the rep closes. We never place calls or auto-dial on your behalf. Standby listens to the call your rep is already on and coaches them through it.

No new hardware, no browser extension on every machine. Reps keep their existing dialer, extension and workflow. Standby surfaces cues in a lightweight panel alongside the tools they already use.

About a day. Authorizing your dialer and CRM takes minutes; the rest is mapping your stages and pointing live audio at Standby. There's no migration, so most teams are scoring real calls the same day they start.

See it on a live call

See it wired
into your stack.

A 20-minute demo on a real test number — connect, cue, close, scored live and posted back.

No credit card · assist-only · we never auto-dial