Effective April 30, 2026

Privacy Policy

This Privacy Policy explains how Standby (“we,” “our,” or “us”) collects, uses, shares, and protects personal information of visitors and customers of https://usestandby.com and our services. By using our website or services, you agree to this Policy.

1. Information We Collect

We collect information you provide directly to us, including when you request a demo, fill out a form, subscribe to communications, sign up for our services, or contact us. The information we collect includes:

  • Identity & contact information — name, business name, email address, phone number, mailing address.
  • Account & service information — account credentials, subscription details, billing information processed by our payment processor (Stripe).
  • Communications — content of messages, emails, and chat exchanges with us.
  • Usage & device data — IP address, browser type, pages viewed, referring URLs, and device identifiers via cookies and similar technologies.

2. How We Use Information

We use the information we collect to:

  • Provide, operate, and maintain our services.
  • Respond to inquiries, schedule demos, and provide customer support.
  • Process subscriptions, payments, and send transactional notifications.
  • Send marketing and promotional communications, where you have consented.
  • Improve our website, services, and user experience.
  • Comply with legal obligations and enforce our Terms of Service.

3. SMS / Text Messaging

Phone numbers and SMS consent. When you provide your phone number through our website, forms, or directly to us — for example, to receive a demo confirmation, a missed-call response, or service updates — you consent to receive text messages from Standby relating to your inquiry, your account, or services you have requested.

No sharing of phone numbers or SMS consent. We do not sell, rent, lease, or share opt-in personal information, including phone numbers and SMS-related data, with any third parties or affiliates for marketing or promotional purposes. Mobile information collected for SMS purposes is used solely to deliver the services and communications you have requested from us. This information will not be shared with third parties for marketing or promotional purposes.

Message frequency. Message frequency varies based on your interaction with us. You may receive transactional messages (e.g. demo confirmations, account updates, service alerts) and, where you have opted in, occasional informational or promotional messages.

Opt-out. You may opt out of SMS messages from us at any time by replying STOP to any message we send. After replying STOP, you will receive a final confirmation message and no further SMS communications, except where required to deliver a service you have actively requested. To resume messages after opting out, reply START.

Help. Reply HELP to any message for assistance, or contact us at hello@usestandby.com.

Carrier disclaimer. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. Supported carriers include AT&T, T-Mobile, Verizon, and other major U.S. carriers.

4. How We Share Information

We do not sell or rent personal information. We share information only in the following limited circumstances:

  • Service providers — vendors and processors that perform services on our behalf (hosting, payment processing, email delivery, analytics, customer support tooling), under contractual obligations to use the data only as instructed and to safeguard it.
  • Legal compliance — when required by law, subpoena, court order, or to protect the rights, property, or safety of Standby, our customers, or others.
  • Business transfers — in connection with a merger, acquisition, or sale of assets, where personal information is transferred subject to this Privacy Policy.
  • With your consent — where you have explicitly authorized disclosure.

To restate clearly: we do not share opt-in mobile phone numbers or SMS-related consent with any third party for marketing, promotional, or other secondary purposes.

5. Cookies & Tracking

We use cookies and similar tracking technologies for analytics, ad attribution, and to remember preferences. You may disable cookies via your browser settings, though some site features may not function properly.

6. Data Retention

We retain personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. When information is no longer needed, we delete or anonymize it.

7. Your Rights

Depending on your jurisdiction, you may have the right to access, correct, delete, or restrict use of your personal information; opt out of marketing communications; or request portability of your data. To exercise these rights, contact us at hello@usestandby.com.

8. Security

We implement reasonable administrative, technical, and physical safeguards to protect personal information. No method of transmission or storage is 100% secure; we cannot guarantee absolute security.

9. Children’s Privacy

Our services are intended for businesses and adults aged 18+. We do not knowingly collect personal information from children under 13. If you believe a child has provided information to us, contact us and we will delete it.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The “Effective” date at the top reflects the most recent revision. Material changes will be communicated via the website or email where appropriate.

11. Contact Us

Questions about this Privacy Policy or our practices?

Standby
Email: hello@usestandby.com
Web: https://usestandby.com