Service · Reputation

5-stars, stacked automatically.

After every completed job, we send a one-tap SMS asking how it went. Delighted customers route straight to Google. Lukewarm responses route to a private form so you can resolve the issue before it becomes a public review.

Book a 30-min demo →See use cases
What it does

Plain-language breakdown.

Six things this service actually does — no jargon, no software-vendor bingo.

  • 01

    Trigger on job complete

    When the CRM marks a job done, the review request fires within 4 hours.

  • 02

    Smart routing

    5-stars → Google review form. 1–4 stars → private feedback form. You see issues before they go public.

  • 03

    Brand-voice ask

    SMS written in your shop’s voice, mentioning the tech’s name and the job. Conversion rate ~3× generic templates.

  • 04

    Review response included

    Every review (positive or negative) gets responded to in brand voice within 24 hours.

  • 05

    Multi-platform

    Routes to Google primarily, but can split to Facebook, Yelp, Angi, BBB by request.

  • 06

    Velocity tracking

    Weekly report: how many reviews left, on which platform, average rating, sentiment movement.

Field report

Before and after.

The exact scenarios operators describe to us on the demo call — and what changes once the system is running.

Scenario
Roofing · post-storm restoration
Before

200 jobs/quarter. Maybe 5 reviews. Most happy customers never get asked.

After

Every job gets the SMS. 22% conversion. Stacking ~44 new reviews/quarter, almost all 5-star.

Scenario
HVAC · tune-up customer
Before

Customer is happy. Tech leaves. No follow-up. Customer never reviews unless something goes wrong.

After

SMS fires the next morning: ‘Hey, it’s Mike at Westline — Tom said he tuned up your unit yesterday. How’d we do?’ ~30% reply, 4.8 avg.

Scenario
Plumbing · escalation prevention
Before

Frustrated customer leaves a 2-star review on Google. Permanent damage to rating, weeks to resolve.

After

SMS catches the friction first. 2-star routes to private form. Crew calls customer back, fixes the issue, customer leaves a 5-star instead.

When it fires

How it actually triggers.

  • 01Job marked complete in CRMReview request SMS fires within 4 hours
  • 025-star responseAuto-routes to Google review form with pre-filled context
  • 031–4 star responseRoutes to private feedback form, alerts dispatcher
  • 04New public review postedAuto-drafts response, sends for approval, publishes within 24 hr
Plugs into

Tools we connect.

  • Google Business Profile
  • Facebook Reviews
  • Yelp
  • Angi
  • BBB
  • ServiceTitan
  • Housecall Pro
  • JobNimbus
  • AccuLynx
  • Stripe (job completion trigger)
  • Zapier (custom triggers)
See full integration catalog →
Service-specific FAQ

Questions operators ask first.

  • Yes — what we do is ask the customer first ‘how did we do’, then offer the appropriate place to leave that feedback. Anyone who wants to leave a public negative review still can. The private form just gives you a chance to fix the problem before it becomes public.

See review generation engine running in your shop.

Book a demo →