Recurring routes + install pipeline. One system.
Landscaping is two businesses in one — recurring service routes and one-off installs. We run both: keep the maintenance contracts renewing, and push new installs through estimating without anyone juggling spreadsheets.
Five ways the phone becomes a leak.
The problems every landscaping operator we talk to reports inside the first 30 seconds.
- 01
Recurring customers churn silently — no reminders, no renewal nudge
- 02
Install leads treated the same as mow-and-go inquiries
- 03
Photos from completed installs never make it anywhere
- 04
Crew schedule changes drop notifications
- 05
Reviews dominated by mow-and-go customers; install customers (higher value) under-represented
After 30 days of the system running.
Measured across live operator accounts in this trade.
How we run it in your shop.
Every step is configured during the 48-hour activation. You do none of it. The system runs the same way on day 200 as day 1.
- 01Step
Recurring vs. install routing
Different intake flow for 'maintenance' vs. 'install' leads. Recurring routes to scheduling queue; installs route to estimator pipeline with photo gallery + design consult.
- 02Step
Seasonal renewal automation
60 days before spring start, recurring customers get a renewal SMS with their last year's price + a small loyalty discount option.
- 03Step
Crew schedule notifications
Customers get auto-text 24h + 1h before service. Reschedule link in the message. No more 'where are you?' phone calls.
- 04Step
Install photo gallery
Every install photographed via CompanyCam. Before/after gallery auto-attached to the customer record + pushed to GBP weekly.
- 05Step
Install-specific review requests
After major installs (irrigation, hardscape, full landscape design), a separate review request flow with a higher-touch ask.